FAQ/Shipping

FAQ

What are the gold and silver details made of?

All gold and silver detailing are made by the process of plating. Gold or silver plating is a method of depositing a thin layer of gold or silver onto the surface of another metal, most often copper or brass. 

Over time and these metals may tarnish and show signs of patina. This isn’t an imperfection, but merely lends itself to the vintage vibe we love! 

Where do your beads come from?

All our beads are purchased within Canada, the bulk of which come from Toronto. 

How should I care for my James Marie Bracelets?

Maintain your jewelry’s integrity by avoiding contact with hair products, lotions, sunscreen, makeup, perfumes, soaps, and cleaning products.

Always remove your jewelry prior to washing your hands, applying any body products, cleaning, working out or swimming.

Bracelets should be treated gently and with care. Never overstretch the elastic band (over your hand is okay). 

If I require a different size, is this something you can help me with?

Of course. Email Jamesmariedesign@gmail.com to discuss. For a $3.00 fee I can custom make a bracelet that meets your needs.

Where do you ship?

We currently ship within anywhere within Canada and the US. US customers may subject to import and duty fees and these are the responsibility of the customer/importer. 

How long until I receive my order once placed?

Your bracelets will be made and shipped within 1-3 business days once your order is received. We use Canada Post Standard shipping which is anywhere from 1 - 9 days depending on your location within Canada.

If I use Reginapickup where and when do I pick up my order? 

You can pick your order up at 7026 Maple Vista Drive. You will receive an email when your order is ready! 

If you live in Regina and would like to skip the shipping and pick your order up use the code Reginapickup at checkout.